idea Include PDF Bill with Notification e-mail in General Ideas

Include PDF Bill with Notification e-mail

ozboomer — Mon, 18 Dec 2023 22:10:53 GMT

Seeing you're already sending me an e-mail about my bill being due, please just include the PDF of the bill in the e-mail, rather than forcing me to go to the web site... login... browse to the relevant page... click on a link... wait... then display the document... and then I have to manually download the document again... 'tis such a waste of time when it can easily be included in the e-mail. Pffft.

Re: Include PDF Bill with Notification e-mail

David_AGL — Wed, 10 Jan 2024 23:02:29 GMT

Hi @ozboomer - although a file attachment is no longer used, you can access your PDF directly from the email with no need to log in. Just click "Download your bill (PDF)" on the notification email.

Re: Include PDF Bill with Notification e-mail

ozboomer — Thu, 11 Jan 2024 01:34:55 GMT

Ok... That's helpful and seems to work Ok. Thanks a lot.

Re: Include PDF Bill with Notification e-mail

Lester — Thu, 11 Jan 2024 18:06:47 GMT

As an extra thought on this, I expect the reason for not simply having a PDF attached is then one needs to click on a link to access a bill . . . this is recorded by software via the link that then tells the company concerned that the bill has indeed been accessed (and seen) by a customer, so later one can't say 'we didn't get the bill'.

Re: Include PDF Bill with Notification e-mail

David_AGL — Mon, 15 Jan 2024 21:27:43 GMT

@Lester - I believe security is probably a factor as well. Email attachments are a common vector for malware or viruses, and in the past scammers have posed as AGL to target our customers.

Re: Include PDF Bill with Notification e-mail - Status changed to: Delivered

David_AGL — Mon, 15 Jan 2024 21:28:56 GMT