topic Rate matching in Energy - General

Rate matching

Brentb — Fri, 03 Sep 2021 06:50:05 GMT

Good afternoon,

i just joined and have been offered lower rates by origin who I was previously with; subsequently your customer support advises they can’t do any better, I have a pdf quote from origin and would be happy to move my gas over otherwise I’ll go back to them with my internet and electricity.

Can I have someone call me or reply here if I provide rates offered to match it?

thanks

Re: Rate matching

Brentb — Fri, 03 Sep 2021 06:51:01 GMT

Note I also have my parents rates with agl in the same suburb so I know you are capable of providing me the rates I’ve been offered from origin and matching / beating the rates they have offered.

Re: Rate matching

David_AGL — Mon, 06 Sep 2021 08:31:00 GMT

Hi @Brentb, unfortunately we won't be able to resolve a query about your specific account here, but it sounds like you've already spoken to customer service about this - and they're not able to match the rates. Sorry about that.