topic Re: House fire - what do I do? in Energy - General

House fire - what do I do?

Chill — Wed, 09 Jan 2019 00:33:38 GMT

My house burnt down in a fire - do I need to notify AGL regarding my Electricity and Gas connections?

Re: House fire - what do I do?

jayden_AGL — Wed, 09 Jan 2019 01:57:11 GMT

Hi Chill,

I'm very sorry to hear this awful news.

If you can send me a quick private message with your name and address, I'll be happy to take care of everything for you.

Kind regards,

Jayden

Re: House fire - what do I do?

jayden_AGL — Wed, 09 Jan 2019 02:17:19 GMT

Hey Cassandra,

Thanks for your prompt response!

Would you mind me asking when you lost your home? This'll allow me to close your accounts retrospectively.

Cheers,

Jayden

Re: House fire - what do I do?

Chill — Wed, 09 Jan 2019 02:23:01 GMT

Thanks, Jayden,

It was on Friday, 10th December.

Regards,

Cassandra

Re: House fire - what do I do?

jayden_AGL — Wed, 09 Jan 2019 04:40:57 GMT

Thanks Cassandra!

I've closed your account for you and you'll receive your final bills soon. Please note that your gas account will be closed using estimated readings based on your historical usage as a meter reading was not taken on this date.

Please let me know if there is anything else that we can do to help out!

Kind regards,

Jayden