topic Re: AGL call centre staff rude hung up on me in Energy - General

AGL call centre staff rude hung up on me

DR — Fri, 30 Jul 2021 01:09:39 GMT

I just had a call from an AGL call centre staff member. He was rude and when I questioned him asking for my name and date of birth he hung up in my ear!!! I am not impressed.

Re: AGL call centre staff rude hung up on me

Travong — Mon, 27 Sep 2021 05:13:56 GMT

Not a call center dingdong but they're literally not allowed to hang up on any potential money- they have strict rules typically and all calls are recorded in places that permit the recording- or at least potentially monitored- the boss could be listening at any time- some call centers are better than others, some do allow hangups if the abuse is bad enough, or transfers, but it's a rare place that does that.

Re: AGL call centre staff rude hung up on me

Panda — Mon, 27 Sep 2021 06:22:14 GMT

I agree that an outbound sales contact centre are unlikely to hang up unless customer is abusive or feel the person who picked up the phone isn't the customer and is attempting fraud. I'd expect the AGL employee to advise they're ending the call, though.

Either way, DR should raise the feedback to AGL directly here.

Re: AGL call centre staff rude hung up on me

David_AGL — Wed, 29 Sep 2021 01:55:13 GMT

As @Travong pointed out, an AGL staff member simply hanging up under the circumstances you've described would be quite unusual (and rude!).

It's entirely possible the caller was a scammer posing as AGL, and they disconnected when you would not share your info. AGL are a popular target for this purpose as we have a large customer base.

If you do have a complaint about an AGL staff member though, of course we want to hear about it, and it will be taken seriously. A good place for this would be the Complaints page.

Re: AGL call centre staff rude hung up on me

Hayes68 — Fri, 08 Oct 2021 08:40:22 GMT

Turns out the caller is CPM Asia Pacific...telemarketers whose biggest client ... Never had good experience with AGL staff over the phone, pushy and rude.

Target MyBalanceNow

https://www.mybalancenow.today/

Re: AGL call centre staff rude hung up on me

Panda — Thu, 07 Oct 2021 12:02:56 GMT

What caller? Are you talking about your own experience unrelated to OP?