topic Power outage in Energy - General

Recent Power Outages

soutarm — Wed, 29 Apr 2026 00:04:03 GMT

Dealing with a black out, but also perishable items now needing to be thrown out - who can help?

Re: Recent Power Outages

Logant — Mon, 10 Feb 2020 02:01:54 GMT

I wish someone send me the paperwork of link to make a claim for food spoilage. My power has been off for well over 24 hours and would appreciate assistance Thank you in advance

Re: Recent Power Outages

-Steve- — Wed, 29 Apr 2026 00:05:32 GMT

Hi Logant,

We appreciate having an extended power outage can be quite stressful, and can be a financial strain for the household.

Depending on the cause of the outage as to where you can obtain assistance. If this relates to the wide spread outages in NSW due to the recent storm activity, AGL are not able to offer compensation as it is outside of our control.

In these instances compensation may come directly from the distributor or you may be able to make a claim with your insurance company. You can locate your distributor by clicking here.

If the fault lies with an issue on our end please reach out via messenger or call for a compensation form by clicking here.

Re: Recent Power Outages

Nicademus — Fri, 11 Feb 2022 22:21:42 GMT

I realise this is a little old, however you may be due compensation under the GSL for power companies. Check this government link out for more jnfo.

https://www.energy.vic.gov.au/safety-and-emergencies/power-outages/customer-compensation

Power outage

barrells — Wed, 24 Jan 2024 01:29:45 GMT

Re: Power outage

Naz_AGL — Mon, 29 Jan 2024 04:43:46 GMT

Hi @barrells.

Can you please explain your issue and advise if you need any assistance?

Regards,

Steph

Re: Power outage

NeilC — Mon, 29 Jan 2024 08:09:52 GMT

@barrells

On the top of your bill there is a number of your Supplier, ring this number (or look on their website for outages).

AGL is not responsible for the supply of Electricity.

Important information for all users.

Power outage

Andrew2150 — Wed, 26 Jun 2024 11:04:26 GMT

My power has dropped out. All other properties around me have power. Please help urgently

Re: Power outage

Andrew2150 — Wed, 26 Jun 2024 11:06:02 GMT

I called the number and it hung uo on me. Fuses are fine. Please help me

Re: Power outage

Lester — Wed, 26 Jun 2024 22:56:46 GMT

Who did you call ?

AGL is your retailer only, they can't fix your power.

Anyone in this situation should call their electricity supplier, and they vary all around Australia.

It tells you on your bill under page one account details section . . . who your supplier is, and the emergency contact number.

Power Outage

Rpbeck — Mon, 27 Oct 2025 08:47:50 GMT

Is there a power outage in Banya 4551?

Re: Power Outage

SYED_AGL — Mon, 27 Oct 2025 23:20:18 GMT

Hi @Rpbeck

Thanks for reaching out to us.
Could you please confirm if your area is still affected or without power? According to the latest Energex updates, there are no reported outages at this stage.

SYED

Power outage

Slukretia — Wed, 29 Apr 2026 00:00:07 GMT

Power outage tarneit

Re: Power outage

ChrisE_AGL — Tue, 28 Apr 2026 23:38:21 GMT

Hi @Slukretia

Thank you for your post.

I'm sorry to hear that you have encountered a power outage. For your area the distributor is Powercor, and to find more information about expected restoration time or to report the outage, you can check out the Powercor Outage map.

Thanks, Chris