topic Re: Billing Frequency in Energy - General

Billing Frequency

Rao1947 — Wed, 03 Aug 2022 04:42:22 GMT

From the last two weeks I have tried to change my electricity billing frequency, but have not succeeded. The message that I often got from the AGL computer is :"SORRY, WE'RE UNABLE TO PROCESS YOUR REQUEST RIGHT NOW. PLEASE TRY AGAIN. IF THE ISSUE PERSISTS, YOU CAN IN TOUCH WITH US HERE AND WE 'LL SORT IT OUT". Can somebody tell me what else should I do.

Re: Billing Frequency

NeilC — Wed, 03 Aug 2022 05:03:13 GMT

@Rao1947

Hi,

The "here" is a hyperlink.

Hyperlinks are normally blue and if you click on them then you will be directed to a new site

For instance the "here" you are referred to should be the AGL Contact us website with the hyperlink "https://www.agl.com.au/help-support/contact-us"

Now I can also do the same HERE.

If you click on either of these hyperlinks you will be redirected to a new web page.

The link should take you to this page.

The above is a graphical image and is not available for you to click on.

Now I am not an AGL employee and like you are just a community member.

If this solves your answer please solve this, if it helps you but is not the resolution you desire please click the like button.

Please do this for any post that you read.

Welcome to the AGL community.

Neil.

PS if you reply to this post with another query I will receive this and try and assist you

Re: Billing Frequency

Rao1947 — Sun, 07 Aug 2022 02:06:56 GMT

Last Wednesday, I spoke to somebody at AGL. I had given in writing to this person (man) what changes I needed in my current and future billings. He sent a code to my current mobile for my clicking. I just did that. No communication after that from AGl. As far as I am concerned, nothing has changed. .

Re: Billing Frequency

-Olgi- — Wed, 10 Aug 2022 01:06:59 GMT

Hi @Rao1947,

Thanks for getting in touch and welcome to Neighbourhood. I'll send you a private message to get your account details from you.

Kind Regards,

-Olgi-

Re: Billing Frequency

bimler — Sun, 04 Feb 2024 00:57:41 GMT

I want my gas and electrical bills now to be sent by mail monthly..NOT 3 MONTHLY...they are too high

DO THIS NOW or I will change suppliers

Re: Billing Frequency

NeilC — Sun, 04 Feb 2024 04:50:12 GMT

@bimler

WHY DON'T YOU LOG ONTO YOUR ACCOUNT VIA THE WEB OR THE APP AND CHANGE IT YOURSELF.

DON'T YOU KNOW WHEN YOU USE UPPERCASE IN POSTS ETC YOU ARE SHOUTING.

THESE ARE COMMUNITY PAGES EVERY ONE IN THE WORLD CAN SEE WHAT YOU WROTE.

Why don't you ask for help or even do a google search like "AGL change billing period" and get a result like this

https://www.agl.com.au/help-support/energy/billing-and-payments/bill-questions-answered/understand-your-energy-bill

Here we are 4 hours later and a nice chap gave you the answer you needed.

So be nice and give me a like.

Re: Billing Frequency

Naz_AGL — Wed, 07 Feb 2024 04:46:16 GMT

Hi @bimler

Thanks for reaching out.

We can surely assist you but will require some more details. I will send you a private message shortly.

Regards,

Naz

Re: Billing Frequency

kevin369 — Thu, 26 Feb 2026 11:11:12 GMT

i have twice arranged to keep on a 3 month billing cycle now i see you have sent me a monthly bill if this isnt corrected i will change my provider i was promised to be on a 3 monthy cycle why dont you keep to your undertaking

Re: Billing Frequency

ChrisE_AGL — Thu, 26 Feb 2026 22:08:19 GMT

Hi @kevin369

Thank you for your comment.

If you have changed it, it's strange that it hasn't taken effect. I'm going to reach out via Private Message to get some further information and look into this myself.

Thanks, Chris

Re: Billing Frequency

NeilC — Thu, 26 Feb 2026 22:41:04 GMT

@kevin369

Kevin (I presume),

Using the App or the Web page you can view your current billing cycle and change it if necessary.

It is under Settings, Monthly Billing.

When you look at Monthly billing it will show your current billing cycle. If it shows Monthly then you can change it.

You must complete your current Monthly Billing before it will change to Quarterly.

So a check should show you your current cycle.