topic Re: Unresolved gas bill concern in Energy - General

Unresolved gas bill concern

Ann_G — Fri, 09 Jan 2026 01:41:35 GMT

Hi AGL Team.

My.concern on my very high gas bill hasn't been resolved yet. Not receiving any updates from you, it has been a month since it has been raised several times on different agl platforms.

Could you please really take a look into it and stop ignoring our concerns.

Re: Unresolved gas bill concern

NeilC — Sat, 10 Jan 2026 13:24:45 GMT

@Ann_G

This is the Neighbourhood which is like a forum and any member can respond with an answer.

Unless the username starts with AGL_ the person responding is not an AGL employee.

I (not being an AGL employee) suggest that you contact AGL directly through the contacts page

the link is HERE (simply click on the HERE and it will start a new web page for you).

Only use the CHAT or CALL US options.

Re: Unresolved gas bill concern

caseyhunt — Sat, 10 Jan 2026 15:26:39 GMT

Hi Ann, that sounds really frustrating, especially with such a high bill and no updates for so long. You’re definitely not alone — a few others have mentioned similar delays recently.
Hopefully the AGL team can pick this up here and provide a clear update or next steps soon. It would really help to at least get a timeline or reference number for follow-up.

Re: Unresolved gas bill concern

SYED_AGL — Thu, 15 Jan 2026 00:51:35 GMT

Hi @Ann_G

Thanks for reaching out and sorry to hear about your trouble.

We typically very responsive and keep the customer updated.

I am going to send you the private message to get your account details, so I can personally look into this for you or escalated further if needed.

We are here to help

SYED