topic Re: Download PDF from email or app not working in Energy - General

Download PDF from email or app not working

Chookle — Sat, 15 Nov 2025 20:38:03 GMT

The download option for the pdf of my gas bill is not available. was working last month now not working. Already tried on the app and through website.

I use BPay, so I need the download.

When will this be fixed?

I can't download my bill

Adelaide12345 — Sat, 15 Nov 2025 12:07:06 GMT

I can't download my bill from AGL website. Option is not there and the link in my email takes me to AGL website support page.

Re: Download PDF from email or app not working

Basil_AGL — Tue, 18 Nov 2025 00:31:30 GMT

Hey @Chookle & @Adelaide12345 ,

Thanks for your post, i'll reach out via direct message to get some further details but just confirming you have followed these steps;

To view and download your latest bill in My Account:

Go to the Billing tab.
Select Download your PDF bill.

Previous bills are also available for download:

Go to the Billing tab.
Scroll down to Bill history to find previous bills.
Select the down arrow to the right of the bill you want to download.
Select Download your PDF bill.

Cheers, Basil