topic Re: Bill query in Energy - General

Bill query

Tipex11 — Thu, 05 Sep 2024 04:48:01 GMT

Hi,

just wanting to query my bills.

I haven’t been staying at my place and only usage is for hot water service and the odd few uses.

however my bill seems to be at the same as when I was in the house using the gas. Please can you advise why this is.

thanks.

melissa

Re: Bill query

megan_AGL — Tue, 10 Sep 2024 06:03:09 GMT

Hi Melissa,

As you are charged per megajoule of gas you use, the first thing to check is if the readings on your bill are actual and in line with the read on your physical gas meter.

You can find your end read on the PDF copy of our AGL bill.

If the read is actual and in line the cost of your bill can fluctuate for many reasons, your usage habits, the price of your gas and whether that has varied from bill to bill etc.

If you want to discuss your account more specifically we would recommend you contact one of our friendly advisors on 13 12 45.

Kind regards,

Megan

Re: Bill query

TFox — Tue, 30 Sep 2025 12:22:18 GMT

My Electricity bill seems unusually high how can I have my meter checked?

Please advise

TFox

Re: Bill query

rachel33berry — Wed, 01 Oct 2025 06:17:16 GMT

However, gas bills often include a fixed daily supply charge which accounts for a significant part of the total cost, regardless of consumption, alongside the charges for the gas you actually use. This fixed charge likely explains why your bill is similar even with low usage. You should check the details of your bill or contact your gas supplier for a precise breakdown.

Re: Bill query

SYED_AGL — Fri, 24 Oct 2025 03:52:28 GMT

Hi @TFox @Tipex11

Thanks for reaching out!

Typically, even when you’re away, if your hot water system remains active, the water can cool down and then reheat using gas — this can happen even if you’re not actively using hot water.

To check if your meter is functioning properly, please compare the readings on your bill with those displayed on your meter. Also, check for any signs of a gas leak or unusual gas smells. If you notice anything concerning, please contact us, and we’ll arrange for a distributor technician to come and inspect it.

We’re here to help!

SYED