topic AGL App Showing Estimates Only in Energy - General

AGL App Showing Estimates Only

Exodus — Mon, 29 Sep 2025 09:19:29 GMT

My AGL app has been showing estimates only for weeks since AGL had an issue with the app.

The data shows controlled load usage during the night even though my controlled load has been off for weeks.

Has anyone else still got this issue?

Re: AGL App Showing Estimates Only

SYED_AGL — Fri, 24 Oct 2025 04:04:25 GMT

Sorry to hear your experience. I completely understand how frustrating this must be for you. Rest assured, our dedicated team is ready and more than happy to look into this for you. If the issue is still ongoing, please don't hesitate to reach out to us directly at https://www.agl.com.au/help-support/contact-us. We’ll make sure to get it resolved as quickly as possible. Or you can provide us with your account details via private message, so I can personally look into this for you.

We are here to help!

SYED

Re: AGL App Showing Estimates Only

Exodus — Fri, 24 Oct 2025 04:48:06 GMT

Thanks Syed. I have contacted AGL and a ticket has been raised to check the
issue.
Cheers
Colin.