topic Direct Debit | in Energy - General

Direct Debit |

MrZ — Fri, 18 Jul 2025 22:45:15 GMT

I have a direct debit setup, its active; I double checked it. For last two months its not working. I have spent time manually paying the bill.

Can you fix this.
And why do you charge credit card transaction fees?

Re: Direct Debit |

TanCheeks — Thu, 28 Aug 2025 18:07:41 GMT

Hi, I have an active direct debit set up and I’ve double-checked that it’s in place, but for the past two months it hasn’t been working. I’ve had to pay the bills manually, which is inconvenient. Can you please look into this and fix the issue?

Also, I’d like to understand why credit card transaction fees are being charged. It doesn’t seem fair when I’m already trying to pay through direct debit. Please clarify.

Re: Direct Debit |

SYED_AGL — Mon, 21 Jul 2025 01:08:08 GMT

Hi @MrZ @TanCheeks,

Thanks for reaching out.

I’m really sorry to hear about your experience — I completely understand how frustrating that must be. To help us look into this further, could you please send us a private message with your account details?

I’ll personally review it and do my best to get this sorted for you as quickly as possible.

Looking forward to your message.

SYED