topic Re: Electricity billing and feedback in Energy - General

Electricity billing and feedback

Dawn2 — Sat, 05 Apr 2025 03:06:49 GMT

Does anyone else find that the automatic bank debits for electricity are not the same amounts as are shown on the bills?

Online agent couldn't explain to my why this is the case.

And when I clicked on the "Help us improve by putting a comment on AGL Feedback Community page", the link said "This content was archived". Not very useful.

Re: Electricity billing and feedback

SYED_AGL — Wed, 09 Apr 2025 06:30:36 GMT

Hi,

Thank you so much for reaching out.

I’m really sorry to hear about the trouble you've been experiencing — I can imagine how frustrating it must be, and I truly understand how important it is to get this sorted out.

Rest assured, we can definitely look into this for you. If you could send us your account details via a private message, I will personally look into the issue and ensure we take the next steps to resolve it for you.

Please don’t hesitate to share any other details you think might be helpful, and we’ll make it a priority to get this sorted as quickly as possible.

Looking forward to hearing from you and assisting you further!

Re: Electricity billing and feedback

Dawn2 — Mon, 05 May 2025 04:14:39 GMT

I have sent two private messages and had no response.

Please advise how I can get in touch about this.

Re: Electricity billing and feedback

SYED_AGL — Tue, 06 May 2025 05:52:26 GMT

Hi,
I have tried calling you a couple of times earlier today but wasn’t able to get through. I’ve also sent you a copy of your account statement, which includes your payment history—please take a moment to review it for any details that may help clarify things on your end.

If you're still having trouble matching the direct debit payments for your electricity account, I recommend giving us a call on 13 12 45. One of our dedicated resolution agents will be able to walk you through the details and provide further assistance. For your convenience, I’ve also left a few voice messages referencing this issue.

Please don’t hesitate to reach out if you have any further questions.