topic Re: Power Surge in Energy - General

Power Surge

Pocketcharlie — Thu, 31 Oct 2024 22:41:41 GMT

Hi AGL,

Upon moving into our rental property, three airconditioners did not work nor the lift. After rectification by the Airconditioning service provider each unit was fully replaced with reported damage caused by a power surge.

The same was reported by the Lift service company.

Barry Plant Real Estate Mornington via the Landlords Insurance provider, requested we contact AGL to enquiry regarding any power surges in our area in the month of July 2024.

thank you,

Russell Dupuy

***Personal details removed***

Re: Power Surge

Deepesh_AGL — Thu, 31 Oct 2024 23:42:03 GMT

Hi Russell, Information regarding power surges/outages and the subsequent compensation claims are managed by your energy distributor. The energy distributor's contact information is provided on the first page of your energy bill (Usually on the top). Please feel free to reach out to us if you are finding difficulties in locating this information. Cheers, Deepesh

Re: Power Surge

mary598chess — Tue, 05 Nov 2024 09:50:25 GMT

@Pocketcharlie wrote:
Hi AGL,

Upon moving into our rental property, three airconditioners did not work nor the lift. After rectification by the Airconditioning service provider each unit was fully replaced with reported damage caused by a power surge.

The same was reported by the Lift service company.

Barry Plant Real Estate Mornington via the Landlords Insurance provider, requested we contact AGL to enquiry regarding any power surges in our area in the month of July 2024.

thank you,
Russell Dupuy
***Personal details removed***

Hello,

Upon moving into our rental property, three air conditioners and the lift stopped working due to damage from a power surge in July 2024. Barry Plant Real Estate Mornington, via the landlord's insurance provider, asked us to contact AGL regarding any power surges in our area.

Best Regards,
Mary Chess

Re: Power Surge

wasifqurban — Mon, 11 Nov 2024 05:49:00 GMT

Upon moving into our rental property, three air conditioners and the lift were damaged, reportedly due to a power surge. After the service providers rectified the issues, it was confirmed that the power surge caused the damage.

applebees

Re: Power Surge

Pocketcharlie — Mon, 11 Nov 2024 05:52:44 GMT

Hi AGL,

Our landlord is seeking a power surge report for July this year.

As per my email, the lift and 3 air-conditioner were damaged.

Regards, Russell Dupuy

Re: Power Surge

megan_AGL — Tue, 12 Nov 2024 00:55:36 GMT

Hi Russell,

Thank you for reaching out.

This issue will need to be directed to the distributor that services your area, for reference your electricity distributor is responsible for the electricity power poles, and wires that deliver power to your home.

If you are unsure who your distributor is, the information is included at the top of your AGL bill.

Kind regards,

Megan