topic Re: AGL App - Past usage in Energy - General

AGL App - Past usage

GC123 — Mon, 15 Aug 2022 00:50:45 GMT

I notice that the past usage details in the AGL app only cover 3 quarters and don’t allow an option to review the matching prior period to the current period.

It would be very helpful for the past usage details to at least cover the prior 4 quarters over the last 12 months

Re: AGL App - Past usage

-Nam- — Wed, 17 Aug 2022 00:56:11 GMT

Hi @GC123, welcome to AGL Neighbourhood!

You can certainly check your past usage on your AGL My Account, you can change the filter from 'Billing Period' to 'Yearly' and then the back arrow to see last years recorded usage.

-Nam-

Re: AGL App - Past usage

GC123 — Fri, 19 Aug 2022 00:32:37 GMT

Hello Nam

Thanks for your reply.

Would you please explain where I find the filter to change the “Billing Period” to yearly.

Regards

Graham

Re: AGL App - Past usage

-Jenna- — Mon, 22 Aug 2022 05:28:43 GMT

Hi GC123,

You can view this by clicking on the Usage tab across the top. You will then be taken to the Usage screen, and "Billing Periods" can be seen on the top left hand corner. Just make sure you're logged into My Account via the website, not the APP. You can log in here.

Kind Regards,

Jenna

Re: AGL App - Past usage

franko36 — Wed, 09 Oct 2024 22:08:31 GMT

I agree that four readings would be better.

Re: AGL App - Past usage

Lester — Wed, 09 Oct 2024 23:38:25 GMT

Yes, it would be good to get back to a further 4th billing period on the phone app too.

The ability to change views from the billing period to weekly, monthly, yearly is only available on the website AGL myaccount when logged into your account (via the usage page).