https://neighbourhood.agl.com.au/t5/Energy-General/AGL-e-tech-hopeless-complaint-system-also-hopeless/m-p/38102#M2217 <P>I spent more than an hour yesterday trying to submit my gas meter reading, only to be told two conflicting messages: First, I was finally successful. Secondly, an email today saying "Oops -- you forgot to submit a reading". Rubbish.</P><P>First, the Gas Meter App. It works well up to the point of submitting the photo. No matter whether I submit a photo taken via the app's "take a photo" function, or from the gallery of photos, it kept saying that the photo was invalid.</P><P>So I went online and sent the reading that way, with an automated message on my screen that this worked.</P><P>Then I took AGL's "How did we do?" survey, and I basically said as above. The last box in that survey asks for any further comments, but did not let me fill it in.</P> Wed, 07 Aug 2024 22:44:53 GMT GasMeterAppFaul 2024-08-07T22:44:53Z https://neighbourhood.agl.com.au/t5/Energy-General/AGL-e-tech-hopeless-complaint-system-also-hopeless/m-p/38102#M2217 <P>I spent more than an hour yesterday trying to submit my gas meter reading, only to be told two conflicting messages: First, I was finally successful. Secondly, an email today saying "Oops -- you forgot to submit a reading". Rubbish.</P><P>First, the Gas Meter App. It works well up to the point of submitting the photo. No matter whether I submit a photo taken via the app's "take a photo" function, or from the gallery of photos, it kept saying that the photo was invalid.</P><P>So I went online and sent the reading that way, with an automated message on my screen that this worked.</P><P>Then I took AGL's "How did we do?" survey, and I basically said as above. The last box in that survey asks for any further comments, but did not let me fill it in.</P> Wed, 07 Aug 2024 22:44:53 GMT https://neighbourhood.agl.com.au/t5/Energy-General/AGL-e-tech-hopeless-complaint-system-also-hopeless/m-p/38102#M2217 GasMeterAppFaul 2024-08-07T22:44:53Z https://neighbourhood.agl.com.au/t5/Energy-General/AGL-e-tech-hopeless-complaint-system-also-hopeless/m-p/38106#M2219 <P>Hi GasMeterAppFaul, We're sorry to hear about your experience. I'll send you a private message shortly to discuss further. Cheers, Deepesh</P> Thu, 08 Aug 2024 00:59:59 GMT https://neighbourhood.agl.com.au/t5/Energy-General/AGL-e-tech-hopeless-complaint-system-also-hopeless/m-p/38106#M2219 Deepesh_AGL 2024-08-08T00:59:59Z