https://neighbourhood.agl.com.au/t5/Energy-General/Confusion-with-Gas-Account/m-p/36375#M2151 <P>Friday 14 June on the app I had a gas bill over $400.00, I checked the website which said I was 99c in credit.&nbsp; I did ask for a meter reading 2 mths ago and not just an estimate to which they refused.&nbsp; I have Gas &amp; Electricity on my phone app and on 15 June I owe on Gas $177.00, today 16 June I owe $190.00.&nbsp; By the end of the 60 days for gas I will owe approx. $780.00 especially if it keeps going up by $13.00 a day.&nbsp; I contacted AGL yesterday who advised my account was $80.49 but I was in credit $81.48 so that's how I got to 99c. Customer Service explained that it takes 24 hrs to catch up on the app, actually not true because the account is increasing as I write this.</P> Sun, 16 Jun 2024 03:17:04 GMT Swiss 2024-06-16T03:17:04Z https://neighbourhood.agl.com.au/t5/Energy-General/Confusion-with-Gas-Account/m-p/36375#M2151 <P>Friday 14 June on the app I had a gas bill over $400.00, I checked the website which said I was 99c in credit.&nbsp; I did ask for a meter reading 2 mths ago and not just an estimate to which they refused.&nbsp; I have Gas &amp; Electricity on my phone app and on 15 June I owe on Gas $177.00, today 16 June I owe $190.00.&nbsp; By the end of the 60 days for gas I will owe approx. $780.00 especially if it keeps going up by $13.00 a day.&nbsp; I contacted AGL yesterday who advised my account was $80.49 but I was in credit $81.48 so that's how I got to 99c. Customer Service explained that it takes 24 hrs to catch up on the app, actually not true because the account is increasing as I write this.</P> Sun, 16 Jun 2024 03:17:04 GMT https://neighbourhood.agl.com.au/t5/Energy-General/Confusion-with-Gas-Account/m-p/36375#M2151 Swiss 2024-06-16T03:17:04Z