https://neighbourhood.agl.com.au/t5/Energy-General/Disgusting-Service-By-AGL-Live-Help/m-p/35809#M2092 <P>I recently moved house 3 month's ago and started a new electricity connection at the time of moving house i contacted AGL to make sure i would receive the relief funding, i made contact a furyher 4 times over the last 3 months to make sure i was receieving the relief funding, which there was a error and i was'nt signed up for it so it was fixed, than i made contact on 8th of april as i receieved a email notification saying centrelink had accepted my relief funding, so i contacted AGL live help on the 10th of april and was told it will take 4-5 days to process we are now 17 days later and im still not signed up for relief funding not only that on the 10th of april i was told i would be back dated for the last 3 months, now tonight i'm being told there is no way to back date me, i have no money to pay my latest bill because i was told i was getting the relief funding for that quarter</P><P>&nbsp;</P><P>Absolutely up set to say the least, when i just registered to make this post the account came up as my mothers name who passed away 8 months ago, What a blow!!!</P> Wed, 17 Apr 2024 11:30:08 GMT AussieGazza 2024-04-17T11:30:08Z https://neighbourhood.agl.com.au/t5/Energy-General/Disgusting-Service-By-AGL-Live-Help/m-p/35809#M2092 <P>I recently moved house 3 month's ago and started a new electricity connection at the time of moving house i contacted AGL to make sure i would receive the relief funding, i made contact a furyher 4 times over the last 3 months to make sure i was receieving the relief funding, which there was a error and i was'nt signed up for it so it was fixed, than i made contact on 8th of april as i receieved a email notification saying centrelink had accepted my relief funding, so i contacted AGL live help on the 10th of april and was told it will take 4-5 days to process we are now 17 days later and im still not signed up for relief funding not only that on the 10th of april i was told i would be back dated for the last 3 months, now tonight i'm being told there is no way to back date me, i have no money to pay my latest bill because i was told i was getting the relief funding for that quarter</P><P>&nbsp;</P><P>Absolutely up set to say the least, when i just registered to make this post the account came up as my mothers name who passed away 8 months ago, What a blow!!!</P> Wed, 17 Apr 2024 11:30:08 GMT https://neighbourhood.agl.com.au/t5/Energy-General/Disgusting-Service-By-AGL-Live-Help/m-p/35809#M2092 AussieGazza 2024-04-17T11:30:08Z https://neighbourhood.agl.com.au/t5/Energy-General/Disgusting-Service-By-AGL-Live-Help/m-p/35814#M2093 <P>Hi AussieGazza, I'm sorry to hear about your poor experience. I want to ensure that your concern is looked into further. I will send you a private message shortly to discuss further. Cheers, Deepesh</P> Wed, 17 Apr 2024 23:48:42 GMT https://neighbourhood.agl.com.au/t5/Energy-General/Disgusting-Service-By-AGL-Live-Help/m-p/35814#M2093 Deepesh_AGL 2024-04-17T23:48:42Z