topic Re: Failure to disconnect service in Energy - General

Failure to disconnect service

Annieadelaide — Fri, 23 Feb 2024 09:28:23 GMT

AGL agreed to disconnect my power service, they have not done so and I have a huge bill for an empty house

Re: Failure to disconnect service

Lester — Sat, 24 Feb 2024 01:52:17 GMT

Annie, it shouldn't be a huge bill, if there isn't any final usage charges in this new bill, and if the house is REALLY empty, there is nothing on inside to draw any power . . . fridge / freezer, anything on standby etc.

The worst you should be getting if still connected is a daily supply charge circa $1 a day inc gst, so if a full quarter $90 odd.

Of course if you asked for a total disconnection of the service, that should have been done and a final bill issued / paid.

Did you keep a record of your disconnection request, date / time etc when you contacted AGL ?

Re: Failure to disconnect service

Annieadelaide — Tue, 27 Feb 2024 22:14:10 GMT

Thanks for that Lester. Yes, of course everything was disconnected, had quite a conversation with AGL Rep. I even got a refund from years ago when AGL lied, bullied and extorted money from me, claiming I owed something. I didn't and I finally got the credit, which now seems to have disappeared. I also received a email address 'in case anything occured'. No prizes for guessing when I tried the email address to get some answers from AGL, it was unrecognised. I have complained to my bank and now am writing, yes hard copy, to AGL, Registered Letter. Couldn't have come at a worse time as am overseas with a recently diagnosed 'rare and as yet untreatable' illness. Honestly never rains put it pours. I really didn't need all the stress from AGL. Well Lester, thanks again. I am sure you would agree, if I have much more trouble with them I should get in touch with the Ombudsman.

Good night

Re: Failure to disconnect service

Lester — Wed, 28 Feb 2024 00:28:18 GMT

Well, gee Annie, good luck with your overseas dilemma, hope everything with medical goes ok including sorting out the AGL account.

Re: Failure to disconnect service

Annieadelaide — Wed, 28 Feb 2024 14:19:21 GMT

Thanks Lester!