topic Re: Letter from a SUMO threating to cut my power in Energy - General

Letter from a SUMO threating to cut my power

Aglhb2744 — Tue, 20 Feb 2024 00:41:10 GMT

I have just received a letter from SUMO threatening to cut my electric power if I do not enter into a retail contract with them. My memory is not so great but I can't recall how this would have happened. Please advise as you were my provider?

Re: Letter from a SUMO threating to cut my power

Lester — Tue, 20 Feb 2024 01:48:13 GMT

Your comment "if I do not enter into a retail contract with them" leads me to ask have you moved into this property recently ?

A rental ?

If so, Sumo were likely the last tenants power retailer, and if the old tenant didn't request a final read, and you didn't request a new service from AGL (and a meter read to get the new service starting from X reading), then the old tenants supplier maintains supply to the property.

This will also lead to them getting bills to the address or another like a PO Box, and if they don't pay, it could possibly have ramifications for you, you might be responsible and affect credit scores in some way, especially if you are partly responsible for power use at the property after X date.

If this is just the same old place you lived for a while, you have been with AGL, and been getting AGL bills, then these might be scam letters of some sort, or Sumo have got the address mixed up.

It could all come down to circumstance regarding how long at property, if you are still a current AGL customer, but I would call Sumo and ask if they have the details right in either case, and work through a solution to end any possible old tenants info over the property.

Re: Letter from a SUMO threating to cut my power

Deepesh_AGL — Tue, 20 Feb 2024 03:22:02 GMT

Hi Aglhb2744, It appears that SUMO Energy might be the retailer that has billing rights for your site. This can happen if you have not signed up with AGL for your site or if SUMO has the wrong billing address. I'll send you a private message shortly to discuss further. Cheers, Deepesh