topic Changed address in Energy - General

Changed address

Mark55 — Sun, 18 Feb 2024 06:34:11 GMT

I live at property A. AGL supply power. Purchased another property and signed that up with AGL for power. Unsure why, but the address of the second property (Property B) became my principal address on the AGL records. Then I sold Property B, but my address still shows as Property B. I have been unable to see where on the AGL website how to correct my PPR back to what it should be.

Mark B

Re: Changed address

Deepesh_AGL — Mon, 19 Feb 2024 00:21:13 GMT

Hi Mark55, Thanks for reaching out. This can happen if the AGL app has not synchronized with our database. I will look further into this to have it rectified. I will send you a private message shortly. Cheers, Deepesh

Re: Changed address

Mark55 — Wed, 21 Feb 2024 23:14:07 GMT

Hi Deepesh. Thank you for your response. I did send you the verification info you required. Have you made any progress on this issue?

Re: Changed address

megan_AGL — Fri, 23 Feb 2024 05:31:42 GMT

Hi Mark,

Apologies we didn't receive this information on our end.

I've just sent you another message.

Kind regards,

Megan