https://neighbourhood.agl.com.au/t5/Energy-General/Relief-fund-not-paid/m-p/34419#M1940 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://neighbourhood.agl.com.au/t5/user/viewprofilepage/user-id/122385">@Mans2288</a></SPAN> - thank you for your question.</P> <P>I will message you privately and ask for some more details.</P> <P>Kind regards,</P> <P>Xander</P> Sun, 10 Dec 2023 23:05:24 GMT Xander-AGL 2023-12-10T23:05:24Z https://neighbourhood.agl.com.au/t5/Energy-General/Relief-fund-not-paid/m-p/34373#M1936 <UL><LI>I haven’t received the first instalment of the energy bill relief fund and my concession card is eligible. I’ve confirmed with Centrelink and checked numerous times with AGL that it is all in the system with the correct details. I rang AGL the other day and the person I spoke to said there was nothing they could do and I missed out and I’ll get the second payment even though I was eligible and all my details were correct. Surely this can’t be right as I have done everything correctly and have made sure numerous times that my concession details were recorded correctly.&nbsp;</LI></UL> Wed, 06 Dec 2023 10:46:42 GMT https://neighbourhood.agl.com.au/t5/Energy-General/Relief-fund-not-paid/m-p/34373#M1936 Mans2288 2023-12-06T10:46:42Z https://neighbourhood.agl.com.au/t5/Energy-General/Relief-fund-not-paid/m-p/34419#M1940 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://neighbourhood.agl.com.au/t5/user/viewprofilepage/user-id/122385">@Mans2288</a></SPAN> - thank you for your question.</P> <P>I will message you privately and ask for some more details.</P> <P>Kind regards,</P> <P>Xander</P> Sun, 10 Dec 2023 23:05:24 GMT https://neighbourhood.agl.com.au/t5/Energy-General/Relief-fund-not-paid/m-p/34419#M1940 Xander-AGL 2023-12-10T23:05:24Z