topic Re: Billing in Energy - General

High gas bill

Mumofboys75 — Wed, 22 Nov 2023 23:51:58 GMT

Just got a new bill for gas and its 1300

usually its 400 at most . Trying to see why as the PDF is showing last quarters dates but getting no where. This has to be a mistake

Re: Billing

NeilC — Sat, 18 Nov 2023 03:55:04 GMT

@Mumofboys75

Hi,

I am not an employee of AGL (this site is basically a blog, where registered users and anyone in the world can read) and suggest that you look at your previous bill and see if your last bills are Actual or Estimated.

If this bill is Actual and the rest are estimated then you are playing catchup.

I suggest you read your meter and write it down, then compare the meter read you have just done with the the reading on the bill.

Unfortunately, gas meters do not read your actual consumption, but is calculated using the reading of the meter and a few other things to calculate the Mega Joules you actually used, which is what you get charged for.

I believe that you have recently undergone a price change and if you did not complain about the pricing structure then you would be on the highest rate.

Be prepared, as you will have to phone or chat which AGL to get this resolved, the longer you leave this the more you may be charged on the next bill.

Sorry I can not be of much more help, just trying to give you a hand in resolving this billing issue.

Re: Billing

Naz_AGL — Wed, 22 Nov 2023 23:49:51 GMT

Hi @Mumofboys75. Thanks for reaching out. Sorry to hear your bill was higher than expected. There can be a number of reasons for a higher-than-expected bill, and we cover a few things you could check on our Unexpected high bill help page.
For help with reading your meter, check out our Help page about How to Read Your Own Meter.
If you wish to submit your own meter reads, you can learn how to do that here:
Submit a Meter Read
If you have any more questions, I’d be happy to help.
Kind Regards,

Naz

Re: High gas bill

Jonty — Fri, 21 Feb 2025 01:05:29 GMT

Why is my gas bill abnormally high for this period of the year

We are using gas for hot water only and yet the bill is higher than when we use the gas for heating

Re: High gas bill

SYED_AGL — Sun, 23 Feb 2025 23:29:36 GMT

Hi Jonty,

Thanks for reaching out. I’m sorry to hear about the issue with your hot water. Typically, when the hot water reheats unexpectedly—whether you're using it or not—it could be a sign of something that needs further attention.

I recommend keeping an eye on how often the water reheats and how much gas is being consumed, as this can help us better understand the situation.

If you’d like more details or assistance, please feel free to reach out to us at https://www.agl.com.au/help-support/contact-us. Our dedicated team will be happy to investigate this further for you.

Thanks again for bringing this to our attention!

Thanks,
Syed