topic Re: Arrange a disconnection in Energy - General

Arrange a disconnection on sold property

Andrew032 — Wed, 30 Aug 2023 08:13:09 GMT

Hi, I have been trying to arrange a disconnection, property has been sold, using your online chat, its been over 2 1/2 hours ago I sent my first message and as yet I haven't had one response. If I dont get a satisfactory reply from here I will lodge a complaint via the energy ombudsman.

Re: Arrange a disconnection

NeilC — Wed, 02 Aug 2023 11:06:15 GMT

@Andrew032

As part of your sale, your electricity, gas, water, and rates were settled and any excess should be in the settlement payment.

This is what the conveyancer does.

From settlement date you do not own the property and the new owner takes over.

You will look silly when you wait three months for the energy ombudsman...

Re: Arrange a disconnection

Tash92 — Mon, 21 Aug 2023 05:15:05 GMT

Hi I would like to disconnect my gas and electricity please

Re: Arrange a disconnection

NeilC — Mon, 21 Aug 2023 05:47:51 GMT

@Tash92,

This cannot be done on these pages you will need to either Chat or Phone to arrange this.

Be aware there are long delays in getting through.

Re: Arrange a disconnection

Th2 — Mon, 11 Sep 2023 06:28:04 GMT

Re: Arrange a disconnection

Th2 — Mon, 11 Sep 2023 06:30:20 GMT

Want to arrange a disconnection

Re: Arrange a disconnection on sold property

dmarcel09 — Mon, 18 Sep 2023 09:53:00 GMT

Hi Neil, thank you for your message. I apologize for any confusion. I understand that the conveyancer handles the settlement process, including the settlement of electricity, gas, water, and rates. I will make sure to follow up with them regarding any excess payments. I appreciate your reminder about the change in ownership after the settlement date. I will take the necessary steps to address any potential issues and avoid any delays. Thank you for your concern. Best regards. Pay by Plate Ma