topic Re: Nobody has arrived to connect my electricity in Energy - General

Nobody has arrived to connect my electricity

Carito192 — Tue, 01 Aug 2023 09:19:44 GMT

If someone can help me, I just made a contract with AGL on Saturday and they scheduled the installation for Tuesday and nobody came. I don’t know if I have to do something else o how many days will take the installation.
Do I have to call Energex or the waiting is normal?

Re: Nobody has arrived to connect my electricity

Natalie-AGL — Wed, 02 Aug 2023 04:41:09 GMT

Hi Carito,

Thank you for reaching out. We apologise for the experience.

I'll need to send you a private message so I can check the status of the connection.

If you prefect to get in touch with us, our contact centre is available 24/7. You can find how to contact us via agl.com.au/contact-us.

Kind Regards,

Natalie

Re: Nobody has arrived to connect my electricity

NeilC — Wed, 02 Aug 2023 10:56:30 GMT

@Carito192,

This might sound stupid, but do you have power to the premise?

If you have a smart meter, it can be turned off and on remotely.

Re: Nobody has arrived to connect my electricity

Iris49 — Sat, 28 Oct 2023 02:24:53 GMT

Hi, I have the same issue, I have already apply for electricity connection on 27 OCT, but whole day no one show up, what’s the problem??? Literally waste my time, pls give me an answer