topic Re: double bills_change to billing cycle in Energy - General

double bills_change to billing cycle

John123456 — Wed, 08 Mar 2023 02:09:47 GMT

I have received 2 bills for the same period, 2 slightly different amounts. It appears the 2nd bill amount and date were the correct one.

I have monthly billing as I find this easier to manage HOWEVER dates on both bills show a change to 3 monthly billing.

My next emaill from AGL showing the new format of the bill states there is no change to my billing cycle.

Re: double bills_change to billing cycle

-Olgi- — Thu, 09 Mar 2023 04:54:31 GMT

Hi @John123456,

Welcome to AGL Neighbourhood!

We would need to look into your account to see what's happening with your billing cycle. I'll send you a private message to grab your account details.

Kind Regards,

-Olgi-