topic Re: Someone used my phone number to create an account in Energy - General

Someone used my phone number to create an account

Reuben24 — Mon, 11 May 2020 06:04:21 GMT

I don't have an account with AGL but I got a text message from AGL about an energy connection happening with a newly created account. I think someone might have mistyped their phone number when creating their account. How do I remove my number from receiving notifications from this account?

Re: Someone used my phone number to create an account

Ellen1 — Fri, 15 May 2020 04:19:24 GMT

Hi Reuben24!

That would be frustrating, I am sorry about that.

If you reach out to our Webchat team here, they will be able to help you with that.

Thank you

Ellen