topic Re: AGL have given me two account numbers in Energy Accounts & Plans

AGL have given me two account numbers

Jessie1923 — Thu, 26 Sep 2019 03:16:36 GMT

Hi! AGL have given me two account numbers - one for usage and one for "non-energy" charges (eg NMI number allocation, new meter) as this is a new build. When I set up my online account, I did it for the usage account number. How do I add in the "non-energy" account or do I need to set up two separate online accounts?

Thanks for the help

Re: AGL have given me two account numbers

jayden_AGL — Thu, 26 Sep 2019 22:05:06 GMT

Hi Jessie1923,

Great question!

As you've rightly pointed out, this second account number is associated with a "non-energy" account which we use to bill our customers for these once-off charges. These account numbers are not compatible with our online services I'm sorry to say.

Kind regards,

Jayden