topic Re: Ridiculously large usage numbers in on-line system in Energy Accounts & Plans

Ridiculously large usage numbers in on-line system

srb623 — Thu, 29 Aug 2019 04:28:10 GMT

I've just been into on-line system and looked at usage and I see some ridiculously incorrect figures. Usage numbers like 84kWh in one day ? My typical usage is 8 to 10 per day. The solar data is just as ridiculous - 33kWh export from a 1.7kW system ? What sort of moron has created this sort of data and problem ? Do your developers have the faintest clue as to what they are doing ? If this data is what will be reflected in my bill (due in two days) then I will sue AGL and take them to the ACCC. Am sick and tired of putting up with the incredible stupidity of AGL staff and systems. Get it right - and get it right NOW !

Re: Ridiculously large usage numbers in on-line system

jayden_AGL — Thu, 29 Aug 2019 04:36:41 GMT

Hi srb623,

Thank you for taking the time to flag this issue and I'm sorry to hear that it has been such a pain point for you.

Please send me a private message (by clicking on my user name - jaydeny) with your AGL account number, email address, and screenshots of this error so that we can investigate this further.

Kind regards,

Jayden