topic Re: I want to BPay my account but it is saying that the Customer Reference Number is incorrect. in Energy Accounts & Plans

I want to BPay my account but it is saying that the Customer Reference Number is incorrect.

Brockman6 — Thu, 31 Jan 2019 23:31:11 GMT

Could you please advise how to do this?

Re: I want to BPay my account but it is saying that the Customer Reference Number is incorrect.

jayden_AGL — Thu, 31 Jan 2019 23:49:18 GMT

Hi Brockman6,

Welcome to the AGL Community!

Your customer reference number can be found on the second page of your bill, in the bottom left-hand corner underneath your due date. This number will be between 18-20 digits, and should be used without any spaces between numbers.

If this doesn't clarify things for you, please let me know!

Kind regards,

Jayden

Re: I want to BPay my account but it is saying that the Customer Reference Number is incorrect.

ryl2007 — Sat, 06 Jul 2019 04:05:05 GMT

Even without spaces the CRN is too long to pay via BPay!!!

Re: I want to BPay my account but it is saying that the Customer Reference Number is incorrect.

jayden_AGL — Sun, 07 Jul 2019 23:33:43 GMT

Hi ryl2007,

Would you mind posting a screenshot of this error?

Cheers,

Jayden

Re: I want to BPay my account but it is saying that the Customer Reference Number is incorrect.

Pcan — Thu, 20 Feb 2025 05:46:44 GMT

Same problem. Cant put the customer number. Paying by card attracts a fee!