topic Re: I can't get an access to AGL 'My Account' in Energy Accounts & Plans

I can't get an access to AGL 'My Account'

e1794 — Tue, 08 Jan 2019 00:38:41 GMT

I have been seeing this page for last 3 WEEKS now!!!

Why has it not been fixed??? this screen pops as soon as I login.

Re: I can't get an access to AGL 'My Account'

jayden_AGL — Tue, 08 Jan 2019 01:32:59 GMT

Hi e1794,

Thank you for getting in touch!

There could be a few different reasons that you're seeing this screen. Are you certain that the email address you're using to log in is registered to your current account and not an old account?

Kind regards,

Jayden

Re: I can't get an access to AGL 'My Account'

e1794 — Tue, 08 Jan 2019 01:37:20 GMT

Hi Jayden thanks for getting back to me quick. How can I check that? I have been getting bills to this email address for both electricity and gas.

@jayden_AGL wrote:
Hi e1794,

Thank you for getting in touch!

There could be a few different reasons that you're seeing this screen. Are you certain that the email address you're using to log in is registered to your current account and not an old account?

Kind regards,

Jayden

Re: I can't get an access to AGL 'My Account'

jayden_AGL — Tue, 08 Jan 2019 04:04:02 GMT

Hi e1794,

I've just responded to your private message and I look forward to hearing from you soon.

Cheers,

Jayden