topic Re: Problems with contact in Energy Accounts & Plans

Problems with contact

Kevin01 — Fri, 05 Mar 2021 23:29:25 GMT

How can AGL be contacted without having to speak to ignorant people who do not understand the question then hang up?

Re: Problems with contact

David_AGL — Tue, 09 Mar 2021 02:12:17 GMT

Hi @Kevin01 , sorry to hear you've had trouble making yourself understood. If you're an AGL customer, you can log in to your account and click "Message Us". You'll be able to send a message without waiting on hold over the phone, and there'll be an ongoing record of your contact.

Re: Problems with contact

Kevin01 — Tue, 09 Mar 2021 06:44:19 GMT

Thanks David, I did this, just as hard to get understood there too, but a nice lady sorted it, but blind freddy could see that if the summer bill is more than 100% higher than the winter bill, something is wrong. all good now.

Re: Problems with contact

billbic — Wed, 17 Mar 2021 04:45:56 GMT

Message us DOES NOT WORK !!!!

You are simply ignored ...

Most useless site i have even seen.

Should we just send emails to : -

customer.solutions@agl.com.au

or what???

Re: Problems with contact

David_AGL — Wed, 17 Mar 2021 07:06:12 GMT

Hi @billbic , if you've encountered any issues using Messaging, please shoot me a private message with your account number and a screenshot of the problem so we can address it. Also, keep in mind that Message Us is not live chat - contact is answered there as soon as possible, but often there'll be a delay until a response, the same as there would with an email.