topic Monthly billing in Energy Accounts & Plans

Monthly billing

tricolour — Tue, 04 Oct 2022 01:11:19 GMT

Cannot find the place where to edit monthly billing ??????

Re: Monthly billing

David_AGL — Wed, 29 Sep 2021 01:48:59 GMT

If monthly billing is not for you and you’d prefer to remain on quarterly billing, you can cancel it by following these steps in My Account, opens in a new window:

Select your name in the top right corner, then 'Account Settings'
In the 'Billing and payments, opens in a new window' menu, go to 'Monthly billing' and select 'Edit'
Next to your monthly billing service, select 'Cancel'.

Re: Monthly billing

DaniGiuls — Sun, 11 Dec 2022 22:03:30 GMT

Why is the ability to swap from monthly billing back to quarterly blanked out for my electricity account? It is tedious getting a bill every month, I would like to swap this back to quarterly.

Re: Monthly billing

RIP-ETSA — Sun, 16 Feb 2025 21:18:17 GMT

The Link to change option not available today.

Re: Monthly billing

Lester — Sun, 16 Feb 2025 22:57:53 GMT

I can only think of two reasons AGL would want people to pay monthly, and I'm not suggesting anyone here present or past is in the first group . . .

1. Consumers / customers with bad paying habits, always paying late.

AGL could follow up sooner, have smaller sums to collect, and improve cashflow.

(Edit, of course if late payers continue to not pay on time, they will get hit late payments every month too, which AGL would get on top of payment amount, not a big reason for them I feel, but a little extra.)

2. AGL want better cashflow all round, for obvious reasons, and don't want it to appear they will still offer switching back.

In the past, changes to monthly emails or letters have had the option to switch back, and how to do that . . . that happened to my account back here April 2024 . . .

https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Deciding-bill-frequency-for-the-customer-now/m-p/35776

My comments there on that reflect how I felt then and still do, it should be opt in.

I guess if you can't see the option to change back in your online account for changing back to quarterly, you might try calling them to see if still an option that way.

This is what I found on my online website account just now . . .

On your AGL website online account (no option on the app ? see below), click Billing menu, right side Payment options click All payment options and then Billing frequency, select quarterly billing.

(Mine shows select monthly billing, because I'm back on quarterly since last April . . . if I was on monthly there now, I expect it would say switch to quarterly billing.)

I just went through the phone app menus, all the links, there seems to be no way to make these changes on that platform.

So if you only have the app, get onto the AGL site, create your account there, and go through the above process, or just give AGL a call to make the change back (if possible).

Re: Monthly billing

RIP-ETSA — Mon, 17 Feb 2025 01:36:05 GMT

Thanks Lester. The link now operates. I'm someone who likes the lower hassle not dealing with 12 invoices rather than 4.

Re: Monthly billing

lindymcadam — Thu, 26 Feb 2026 08:39:03 GMT

This is rubbish- my agl app doesn’t give this option… I wed a new provider…. Grrrrrrrrr

Re: Monthly billing

ChrisE_AGL — Thu, 26 Feb 2026 21:58:08 GMT

Hi @lindymcadam

You should be able to change the billing frequency by following these steps:

Log in to My Account or the AGL app
Select your profile/name then Account Settings.
In the Billing and payments menu, select Monthly billing.
Select your account, then choose your preferred bill issue date.
Select Switch to monthly billing to finish.

If your app isn't giving you the option to do this, please reach out to us from one of the options on our Contact Us page.
Thanks, Chris