https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/DIRECT-DEBT-WITHOUT-PERMISSION/m-p/44071#M6932 <P>AGL has just deducted about $2,300 (in two lots) from my one of my accounts - without permission!. That particular account is now well overdrawn.</P><P>It has caused significant stress to say the least. &nbsp;I recall entering my banking information into AGL system via the app, for ease of making payments - not to have my hard-earned money taken without permission.&nbsp;</P><P>Any suggestions how to deal with this?</P><P>&nbsp;</P> Mon, 12 Oct 2026 13:00:45 GMT Tom369 2026-10-12T13:00:45Z https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/DIRECT-DEBT-WITHOUT-PERMISSION/m-p/44071#M6932 <P>AGL has just deducted about $2,300 (in two lots) from my one of my accounts - without permission!. That particular account is now well overdrawn.</P><P>It has caused significant stress to say the least. &nbsp;I recall entering my banking information into AGL system via the app, for ease of making payments - not to have my hard-earned money taken without permission.&nbsp;</P><P>Any suggestions how to deal with this?</P><P>&nbsp;</P> Mon, 12 Oct 2026 13:00:45 GMT https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/DIRECT-DEBT-WITHOUT-PERMISSION/m-p/44071#M6932 Tom369 2026-10-12T13:00:45Z https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/DIRECT-DEBT-WITHOUT-PERMISSION/m-p/44093#M6935 <P>Hi <a href="https://neighbourhood.agl.com.au/t5/user/viewprofilepage/user-id/146038">@Tom369</a>&nbsp;<BR />This is unusual and I'd be more than happy to look into this. I'm going to send you a Private Message to get some account information and investigate further for you.<BR />Thanks, Chris</P> Wed, 14 Oct 2026 22:06:19 GMT https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/DIRECT-DEBT-WITHOUT-PERMISSION/m-p/44093#M6935 ChrisE_AGL 2026-10-14T22:06:19Z