topic Re: AGL does not followup overcharges or answer complaints in Energy Accounts & Plans

AGL does not followup overcharges or answer complaints

ARF — Thu, 24 Sep 2026 03:43:09 GMT

I have recently moved to AGL. Big mistake. They do not follow-up after phone calls or answer complaints. They took forever to transfer my gas with them now overcharging me. They estimate my gas bill and have been charging what I would pay for 3 months when they bill me for a month. Just received another monthly, despite saying I want 3 monthly bills, with it being guessed and much higher then I would normally get. I am a pensioner and I don't intend to pay my gas bill in advance which is the result with these 'estimates'. I will give them a few more days and if they haven't responded I will go to EWON.

Re: AGL does not followup overcharges or answer complaints

ChrisE_AGL — Wed, 30 Sep 2026 04:42:28 GMT

Hi @ARF

I'm sorry to hear that you are having issues with the billing cycle and estimates.

When the billing frequency changes it is generally the following one, so if you were already set to have a bill come out this could be why it still came out as a monthly bill.

I'm more than happy to look into this for you and help. I'm going to send you a Private Message to collect some further information on this.

Thank you, Chris

Re: AGL does not followup overcharges or answer complaints

ARF — Wed, 30 Sep 2026 07:01:55 GMT

I have lodged a complaint with EWON. Tired of being told the situation would be corrected.

Re: AGL does not followup overcharges or answer complaints

ChrisE_AGL — Thu, 01 Oct 2026 04:38:53 GMT

Hi @ARF

Thank you for an update on the issue.

I'm still more than happy to look at this if needed, if you would like my assistance please just respond to the Private Message I have sent you.

Thank you, Chris