https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/AGL-does-not-followup-overcharges-or-answer-complaints/m-p/43974#M6906 <P>I have recently moved to AGL. Big mistake. They do not follow-up after phone calls or answer complaints. They took forever to transfer my gas with them now overcharging me. They estimate my gas bill and have been charging what I would pay for 3 months when they bill me for a month. Just received another monthly, despite saying I want 3 monthly bills, with it being guessed and much higher then I would normally get. I am a pensioner and I don't intend to pay my gas bill in advance which is the result with these 'estimates'. I will give them a few more days and if they haven't responded I will go to EWON.&nbsp;</P> Thu, 24 Sep 2026 03:43:09 GMT ARF 2026-09-24T03:43:09Z https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/AGL-does-not-followup-overcharges-or-answer-complaints/m-p/43974#M6906 <P>I have recently moved to AGL. Big mistake. They do not follow-up after phone calls or answer complaints. They took forever to transfer my gas with them now overcharging me. They estimate my gas bill and have been charging what I would pay for 3 months when they bill me for a month. Just received another monthly, despite saying I want 3 monthly bills, with it being guessed and much higher then I would normally get. I am a pensioner and I don't intend to pay my gas bill in advance which is the result with these 'estimates'. I will give them a few more days and if they haven't responded I will go to EWON.&nbsp;</P> Thu, 24 Sep 2026 03:43:09 GMT https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/AGL-does-not-followup-overcharges-or-answer-complaints/m-p/43974#M6906 ARF 2026-09-24T03:43:09Z