topic Re: concession card in Energy Accounts & Plans

concession card

ops2045 — Fri, 28 Aug 2026 02:53:18 GMT

The AGL website will not allow me to enter/edit my concession card address details. Nor will it allow me to 'chat' online. I have attempted w several different browsers. So basically I have no way to communicate w AGL. How convenient for AGL !!! I have a seniors card and really need to change plan to a Senior Savers.

Re: concession card

ChrisE_AGL — Mon, 31 Aug 2026 04:08:27 GMT

Hi @ops2045

As you mentioned you have the seniors card I do want to point out that depending on the state you reside in there is a difference between the Pension Concession card (PCC) and the Commonwealth Seniors Health Care Card (CSHC).

We have information on the different concession cards and types on our concession webpage.

If you haven't been able to add this, please let me know and I'll reach out via Private Message to assist.

Thanks, Chris

Re: concession card

NeilC — Mon, 31 Aug 2026 06:14:05 GMT

@ops2045

Are you using a VPN.

Many companies now lock you out if they sense (via your IP number) that you are not in Aussie.

If you are using a VPN set it to use a site in Australia.