topic Re: Communication in Energy Accounts & Plans

Communication

ops2045 — Sun, 30 Aug 2026 03:52:12 GMT

Is there ANY way of communicating with AGL !!! I have been trying for days !!! Chat .. no response .. queries .. no response .. website, no response. If I can't get a response within 24 hrs from this post I will be CLOSING MY ACCOUNT AND MOVING TO ANOTHER PROVIDER !!!!

Re: Communication

Lester — Sun, 30 Aug 2026 05:54:49 GMT

Very little in the way of emails on the website, none in fact . . .

AI chat is next to useless.

Best thing is to phone (131 245), and surprisingly the waits are reasonable.

I think the lines are open 8am - 6pm, some services are 24/7 but probably not specific depts.

Re: Communication

ops2045 — Sun, 30 Aug 2026 07:17:05 GMT

SORRY .. tried that as well .. 3 hours of PLEASE WAIT and we will forward you to the next available menu choice !!! Same response four days running !!! During regular business hours.

Re: Communication

ChrisE_AGL — Mon, 31 Aug 2026 03:38:50 GMT

Hi @ops2045

I'm sorry to hear that you've been having trouble reaching our support teams.

If you haven't been able to reach them, and a share some details regarding what you need assistance with I'll be more than happy to help.

Thanks, Chris