https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/BPay-reference-not-working/m-p/43778#M6875 <P>Hi,</P> <P>&nbsp;</P> <P>I have received my first bill and I want to pay by BPay but ING says the reference number is invalid</P> <P><STRONG>[removed personal information]</STRONG></P> Thu, 27 Aug 2026 04:01:12 GMT JoJo3 2026-08-27T04:01:12Z https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/BPay-reference-not-working/m-p/43778#M6875 <P>Hi,</P> <P>&nbsp;</P> <P>I have received my first bill and I want to pay by BPay but ING says the reference number is invalid</P> <P><STRONG>[removed personal information]</STRONG></P> Thu, 27 Aug 2026 04:01:12 GMT https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/BPay-reference-not-working/m-p/43778#M6875 JoJo3 2026-08-27T04:01:12Z https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/BPay-reference-not-working/m-p/43784#M6877 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://neighbourhood.agl.com.au/t5/user/viewprofilepage/user-id/145395">@JoJo3</a></SPAN>&nbsp;<BR /><BR />Taking a look at the image you shared, the reference number matches but the Biller code you are entering doesn't match.<BR /><BR />Please correct this and you should see that it works,&nbsp;<BR /><BR />I'll let you know that we did remove the image as the reference number does include the account number.<BR /><BR />Thank you, Chris</P> Thu, 27 Aug 2026 04:06:32 GMT https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/BPay-reference-not-working/m-p/43784#M6877 ChrisE_AGL 2026-08-27T04:06:32Z