topic Re: reply to yesterday's questions in Energy Accounts & Plans

How do i read my bill please

Laza — Tue, 04 Oct 2022 01:19:49 GMT

I am trying to dissect my solar from my normal electricity usage

Re: How do i read my bill please

NeilC — Thu, 24 Sep 2020 09:19:42 GMT

Search for how to read an AGL bill on the web

Re: How do i read my bill please

-Jenna- — Fri, 25 Sep 2020 01:54:02 GMT

Hi Laza,

Thanks for being part of the AGL Community!

You will find the different meters and usage data on the second page of your bill. Please be aware that we only have visibility over the solar you feed back into the grid, so if you are looking for the total amount of solar you generate, you need to refer to your inverter.

Kind Regards,

Jenna

Re: How do i read my bill please

NeilC — Fri, 25 Sep 2020 08:35:53 GMT

Laza,

On your bill you have one or two or three (maybe more) items on your bill.

the item that states "Feed-in Tariff" is the income from your solar panels.

Re: How do i read my bill please

Tleeboop — Wed, 02 Oct 2024 16:13:45 GMT

What if it says my solar feed in is 0%?

Re: How do i read my bill please

NeilC — Wed, 02 Oct 2024 23:50:57 GMT

@Tleeboop

If your Feed-in is 0 then you did not generate any solar.

When you look at the app or your usage on the Web My Account page does it indicate any solar production?

Have you previously been paid for solar Feed-in?

If there is no feed-in indicated on the graph for the current billing period go back to the previous billing period and see when production stopped.

Go to your inverter and see if it indicates any production (should be a display).

Of course, to view production on the inverter, you should look at this when the sun is illuminating your panels fully.

If you are not producing any solar it is possible that for some reason your inverter has shut down.

At your power board check that the Solar fuse has not tripped, if it has, try and reset it.

If the fuse is OK, then following the instructions shut down the solar system. Wait for a minute or so and then carry out the start up routine.

After about one minute you should see the inverter indicating it is generating power.

If you do not feel safe doing any of the above you should ask for assistance or get an electrician to check it for you.

Re: How do i read my bill please

ErrolM — Tue, 20 Jan 2026 03:55:33 GMT

Re: How do i read my bill please

Pleased — Tue, 20 Jan 2026 11:16:01 GMT

Please send current statement

Jillian Brain

Re: How do i read my bill please

NeilC — Tue, 20 Jan 2026 21:35:38 GMT

@Pleased

Jillian,

You can download your last bill via the app or by using the AGL web page.

Having your bill posted to you includes a cost.

Re: How do i read my bill please

spencer3 — Thu, 02 Jul 2026 11:59:50 GMT

To better understand my energy bills:

1. can you provide numerical data used to plot the graphs in 'Understand your usage and export' on page 3 ?

2. does the blue line for 'Energy Usage' represent (solar + grid) or just grid usage?

3. do you have figures for solar usage and/or total solar production?

Regards,

Ray Spencer

Re: How do i read my bill please

NeilC — Thu, 02 Jul 2026 22:25:48 GMT

@spencer3

Ray,

AGL can supply the numerical data used to plot the graphs in "Understanding your usage and export".

To start with you can download your meter data from your ZIP file available from "your usage" page on the web or app.

However this is hard to decode and not really useful to you.

You can request from AGL your data (up to the last two years) in a NEM format file.

AGL document Electric Metering Data Made Easy (click on this link to download the document), this document explains the format of NEM format files and also how to read your bill.

To obtain the actual NEM format file, click on this link, Request NEM metering data , this will open up a web page for you to get the necessary request forms.

The blue line for energy usage is your combined daily usage imported from the grid. The PURPLE line is your total daily exported data.

Solar data is your exported data for each day.

You can calculate your usage of the solar by downloading the daily solar production from your solar system and comparing that with your daily exported data.

Date	Peak kW	Shoulder kW	O/peak kW	Export kW	Gen kW	Used
Carried Fwd	39.013	0.813	14.729	141.227	198.600	57.373
1-Apr-26	3.440	0.015	1.526	18.466	22.50	4.034
2-Apr-26	4.778	0.000	1.610	17.760	22.90	5.140
3-Apr-26	2.809	0.000	1.674	18.539	22.90	4.361

For instance the above is from my Electric Used spreadsheet for April this year.

Of course I do not request this data from AGL, being a computer programmer I download the data from the zip file and make that into the NEM format file.

I then use another programme that I then convert into a more usable result.

All that takes less than one minute from start to finish.

Hope this helps

reply to yesterday's questions

spencer3 — Fri, 03 Jul 2026 11:45:25 GMT

Still looking for reply regarding my questions sent yesterday.

Ray S

Re: reply to yesterday's questions

NeilC — Fri, 03 Jul 2026 11:58:24 GMT

@spencer3

@Basil_AGL

Ray,

This is the neighbourhood.

I replied to your questions.

If you want a response from AGL ring them. Cannot be bothered supplying the contact details to you

Re: Neil's reply of 030726

spencer3 — Fri, 03 Jul 2026 12:34:25 GMT

Hi Neil,

Whilst I am grateful for your time to respond, I am very disappointed to learn that YOU ARE NOT AGL and are unable to interrogate their data to provide specific answers to my questions!

Naively, I thought my request would only require a simple, direct response from AGL, not a trail blazing 'map' for me to fish it out that would test my limited computer skills.

Apology for for my negativity which should be directed to AGL

Cheers,

Ray

Re: Neil's reply of 030726

ChrisE_AGL — Mon, 06 Jul 2026 05:49:29 GMT

Hi @spencer3

Thank you for your question.

@NeilC provided aa fantastic and highly information response on how you'll be able to get an in-depth view of your usage.

If wanting the basics, the blue line in the chart shows your monthly energy usage, A purple line will appear if you are exporting any solar.

If you want the numerical values you can request NEM metering data to get a full breakdown as mentioned by NeilC

Thank you, Chris