topic Re: Update contact details - don't have a mobile in Energy Accounts & Plans

Update contact details - don't have a mobile

Frostie — Wed, 29 May 2019 06:44:38 GMT

I want to change my email address in 'Contact Details' but I cannot do that unless I first enter a mobile phone number. I don't have a mobile phone so am unable to make the change as your system will not proceed unless a mobile number is entered.

Re: Update contact details - don't have a mobile

jayden_AGL — Thu, 30 May 2019 23:04:39 GMT

Hi Frostie,

Thank you for bringing this issue to our attention!

I'll refer this to our IT team. In the meantime, we'll have to ask you to get in touch with our customer service team to update this detail. You can do this here.

Kind regards,

Jayden

Re: Update contact details - don't have a mobile

brokenbiscuit — Mon, 29 Jun 2026 00:05:51 GMT

Trying to make contact from UK to change my email address. The Login doesn't work, the 131 tel no doesn't work, the virtual assistant is useless and there isn't a pukka telephone number I find/can use to make contact with you. Help!!!?

Re: Update contact details - don't have a mobile

Subin112 — Mon, 29 Jun 2026 00:06:49 GMT

Hi i have got my bill recently and i have got another mail as well from AGL saying unuvvessful to send my bill by email so i have check the email i found mistake and the mistake is [removed personal details] but the actual email is [removed personal details] i can give you my electricity acc number : [removed personal details] can you pleease update so i csn pay my bill via AGL APP

Re: Update contact details - don't have a mobile

ChrisE_AGL — Fri, 03 Jul 2026 03:48:36 GMT

Hi @Subin112

I'm sorry for the delay in my response.

We've removed the personal details from your post as this is a public forum. I'll be sending you a Private Message to collect further information to assist.

Thank you, Chris