topic Re: I paid bill twice in Energy Accounts & Plans

I paid bill twice

Tom777 — Thu, 25 Apr 2019 06:05:50 GMT

I paid my electricity bill twice by accident. Then I was charged twice. What can I do to solve this problem？

Re: I paid bill twice

jayden_AGL — Thu, 25 Apr 2019 21:58:51 GMT

Hi Tom777,

Welcome to the Community!

If you've accidentally paid your bill twice, then you'll simply need to contact our customer service team to request a refund of the over payment. You can find ways to get in touch with them here.

Kind regards,

Jayden

Re: I paid bill twice

Lindsey — Tue, 14 Jul 2020 13:13:09 GMT

My bill was Direct debited twice as well! on the same day. Can I just keep it as credited on my account and then hopefully not have anything to pay on the next bill?

Re: I paid bill twice

-Jenna- — Wed, 15 Jul 2020 00:49:50 GMT

Hi Lindsey,

Thanks for contacting us and for using AGL Community.

You can certainly keep the credit on the account and it will roll over onto your next bill.

Regards,

Jenna