topic Re: Missing bills in Energy Accounts & Plans

Missing bills

akouz — Fri, 19 Apr 2019 13:51:29 GMT

Hi,

While accessing my AGL account at https://myaccount.agl.com.au/bills? I've noticed that several bills are missing. So far I have only 4 bills available:

16 Sep to 2 Oct 2018
3 Oct to 2 Nov 2018
3 Feb to 2 Mar 2019
3 Mar to 2 Apr 2019

3 bills for period from 2 Nov 2018 to 3 Feb 2019 are missed. Is it possible to recover them?

Re: Missing bills

jayden_AGL — Mon, 22 Apr 2019 22:44:29 GMT

Hi akouz,

These issues have a habit of resolving themselves, but I'll take a look at this issue for you and get back to you soon.

Kind regards,

Jayden

Re: Missing bills

jayden_AGL — Thu, 25 Apr 2019 22:05:50 GMT

Hey akouz!

Would you mind checking in on your online account and confirming if these missing bills are now visible?

Kind regards,

Jayden

Re: Missing bills

akouz — Fri, 26 Apr 2019 12:27:31 GMT

Hi Jayden,

Now all bills are available, thank you.

Regards

Alex