topic AGL account says i have two connected electricity plans in Energy Accounts & Plans

AGL account says i have two connected electricity plans

qqt163 — Thu, 13 Nov 2025 06:14:19 GMT

Hi,

I just recently got an agent to transfer an account from an exisiting member in my new house to my name, and after I went online to my account and it is showing that I have two smart saver electricity plans with different contract numbers which doesn't seem right. Is this a glitch?

Re: AGL account says i have two connected electricity plans

SYED_AGL — Tue, 18 Nov 2025 00:23:19 GMT

Hi @qqt163

Thank you for reaching out and letting us know. That doesn’t sound right — you should only have one electricity plan associated with your account. It’s possible there’s been a system error or billing crossover from the previous account holder.

To help you resolve this, I'll send you a direct message to get more details.

We are here to help!

SYED

Re: AGL account says i have two connected electricity plans

qqt163 — Tue, 18 Nov 2025 13:22:37 GMT

Hi @SYED_AGL

Have private messaged you the information!

Re: AGL account says i have two connected electricity plans

SYED_AGL — Wed, 19 Nov 2025 00:05:09 GMT

Hi @qqt163

Thanks for sending that through.

We are looking into this. We will get back to you as soon as possible.

Thanks for your patience

SYED