topic Re: My quarterly bill not received in Energy Accounts & Plans

My quarterly bill not received

AS_BS — Wed, 22 Oct 2025 22:52:42 GMT

My quarterly period had ended in mid October and I haven't received my latest bill.... I chatted with agl and they said it could take up to 21 days to receive the bill by email.. I think this is nonsense as I usually receive my bill by email within 2 days.... Is there anyone else is having or had this issue?

Re: My quarterly bill not received

SYED_AGL — Mon, 27 Oct 2025 04:32:57 GMT

Hi @AS_BS

Thanks for reaching out.

Yes you should be able to receive any existing bill with in few hours. Please send us your account details via private message, so I can personally look into this or escalate it if needed

We are here to help!

SYED

Re: My quarterly bill not received

Not_Found — Thu, 30 Oct 2025 08:27:13 GMT

Hi Syed, would you be able to help me with by bill also? Similar issue, cycle is 26th-25th of each month, says i should get my bill on the 27th. It's now 31st and I haven't seen it yet.

I was told I wouldn't see it until after 26/11 as my cycle was quarterly- which it is not, it's monthly. I was also told I "should" get the bill next week from a different person.

I was sold to AGL from Ampol and none of my data is in the app.

It feels like no one i speak to actually knows what's happening with my account.

Re: My quarterly bill not received

SYED_AGL — Tue, 11 Nov 2025 03:44:37 GMT

Hi @Not_Found

Thanks so much for reaching out — I completely understand how confusing and frustrating this has been

You’re definitely not alone in feeling this way, and I really appreciate your patience as we work through the transition from Ampol to AGL.

Yes I can definitely look into this for you. Please send us the account details via private message, so I can personally look into this for you.

We are here to help!

SYED