topic Re: Incorrect Gas Bill in Energy Accounts & Plans

Incorrect Gas Bill

timmyson — Fri, 26 Sep 2025 07:33:17 GMT

Hi,

I received a new Gas Bill today and I found out it is calculated incorrectly and overcharging.

Basically under the Meter details the start read should be the end read of my previous bill. However it incorrectly used the start read of my previous bill.

In short, my previous bill had start read: 77, end read: 160

New bill has start read: 77, end read: 305

It should instead read from 160 to 305

And both of them is Actual read type.

I ended up been overcharged a lot. Anyone can help please?

Re: Incorrect Gas Bill

SYED_AGL — Fri, 24 Oct 2025 03:59:24 GMT

Hi @timmyson

I'm really sorry to hear about the experiences you've described; that does sound incredibly frustrating. We absolutely understand how important it is to feel supported and treated fairly, and we take these kinds of matters very seriously. If you’d like, we can look into your account . Or you can provide us with your account details via private message, so I can personally look into this for you.

We are here to help!

SYED