topic Re: Cancel Account in Energy Accounts & Plans

Cancel Account

Pdavis123 — Tue, 02 Sep 2025 04:50:46 GMT

Hi,

I have sold my house and moving in with family so I need to cancel/close my electricity and gas connection. What is the next step? Thanks.

Re: Cancel Account

Lester — Tue, 02 Sep 2025 22:44:53 GMT

https://www.agl.com.au/help-support/moving-meters-connections/disconnect-service

Re: Cancel Account

NeilC — Wed, 03 Sep 2025 14:00:16 GMT

@Pdavis123

When selling a house, you must notify your electricity and gas providers to close your accounts on your move-out date, providing a forwarding address and final meter reading. For water services, your conveyancer arranges a special meter reading for pro rata charges up to the settlement date, as water accounts automatically transfer to the buyer. Be sure to take photos of the meters as a backup for your final bills.

Council Rates etc are also managed by the conveyancer.