topic Re: Moving house, but not looking to transfer billing in Energy Accounts & Plans

Moving house, but not looking to transfer billing

8olijnyk — Mon, 25 Aug 2025 04:31:27 GMT

Good afternoon!

I will be moving house and no longer will be needing services.

Our move out day is today (25 Aug, 2025) and we no longer need to be responsible for bill payments starting now. Thanks!!

Re: Moving house, but not looking to transfer billing

John217Ross — Mon, 25 Aug 2025 06:23:16 GMT

Good afternoon, and thanks for letting me know. To ensure you aren't billed after today, August 25, you'll need to contact your service providers directly. I don't have access to your accounts, so you'll have to call your utilities, internet, and other service companies to arrange for disconnection. Be prepared to provide your account number and a forwarding address for your final bill. Good luck with the move!

Re: Moving house, but not looking to transfer billing

SYED_AGL — Fri, 29 Aug 2025 05:46:18 GMT

Hi @8olijnyk

Thanks for reaching out.

You’ll need to contact us directly to arrange the disconnection. Since we don’t have your account details, it can’t be processed automatically. This helps ensure the correct process is followed and prevents any extra charges from being applied.

We are here to help!

SYED