topic Re: Billing Cycle in Energy Accounts & Plans

Billing Cycle

42980722 — Tue, 04 Oct 2022 01:24:43 GMT

Could you please tell me why our recent bill is monthly, it has always been quarterly?

Re: Billing Cycle

David_AGL — Tue, 16 Nov 2021 06:39:29 GMT

If monthly billing is not for you and you’d prefer to remain on quarterly billing, you can cancel it by following these steps in My Account:

Select your name in the top right corner, then 'Account Settings'
In the 'Billing and payments' menu, go to 'Monthly billing' and select 'Edit'
Next to your monthly billing service, select 'Cancel'.

Re: Billing Cycle

sovechles — Fri, 18 Nov 2022 21:50:13 GMT

I dont want to change to monthly billing your instructions to change dont work as the 2 electricity accounts are not able to be selected as instructions say

Re: Billing Cycle

_Mark_ — Tue, 22 Nov 2022 23:53:04 GMT

Hi @sovechles, if that isn't working I will need to take a look at the account for you isntead. I'll send you a private message!

Thanks,
Mark.

Re: Billing Cycle

PhillipMcc — Wed, 27 Aug 2025 22:08:24 GMT

Which I had checked this prior to phoning AGL would have saved me the wight time

Re: Billing Cycle

Teneillee — Thu, 12 Feb 2026 11:06:58 GMT

Hey! Im having this same issue and wondered if you could explain to me also! Thanking you

Re: Billing Cycle

ChrisE_AGL — Fri, 13 Feb 2026 00:01:57 GMT

Hi @Teneillee
You should be able to turn stop this yourself if you do prefer to remain on quarterly billing, you can cancel it by following these steps in My Account:

Select your name in the top right corner, then 'Account Settings'
In the 'Billing and payments' menu, go to 'Monthly billing' and select 'Edit'
Next to your monthly billing service, select 'Cancel'.

If you are having trouble doing so, please send through a Private Message.

Thanks, Chris