topic Changed from Super Saver to Solar Saver Plans in Energy Accounts & Plans

Changed from Super Saver to Solar Saver Plans

John-T — Tue, 31 May 2022 09:53:37 GMT

Hi,

How long does it typically take for ones account to be updated.

IE: I bought an AGL Solar Battery bundle which is now operational

and have changed from Super Saver to Solar Saver plan. And a minor

spelling mistake in my Surname corrected.

And for my android app to start showing the feed in credit portion that is missing.

I was told 24 to 48 hrs for this to happen though now I am kissing the 48 hr mark.

Is it 72hrs a week ?

As far as I can see I am feeding a substantial amount of energy into the grid for

free and I am now paying the higher energy rate at the same time.

What has everyone else's experience been in this area.

Any thoughts or ideas are welcome.

Kind Regards

Re: Changed from Super Saver to Solar Saver Plans

_Mark_ — Wed, 01 Jun 2022 03:08:17 GMT

Hi TJ,

In order to help answer your questions, I'm just going to send you a private message so we can look through the account.

Cheers,
Mark

Re: Changed from Super Saver to Solar Saver Plans

John-T — Wed, 01 Jun 2022 09:43:27 GMT

Thanks Mark, reply sent.

Cheers

Re: Changed from Super Saver to Solar Saver Plans

John-T — Thu, 02 Jun 2022 09:01:37 GMT

Hi Mark

My Current Status has not changed,

My Surname is still misspelt on my AGL account.

Still not showing a feed in tariff section in my app or online at AGL.

Solar is averaging 25Kw - 30Kw feed in per day to the grid free of charge to AGL.

My projected energy bill is almost @ $500 as i heat the house evening & night without the tariff offset to help me.

And i am paying the new higher energy usage charge to boot

Monday i was told over the phone by AGL this would take 24 to a max 48 hrs for all changes to take effect.

I am now looking at day 5 in a few hours and am starting to worry.

I really really would appreciate an assist here.

Mark i have replied to your private message.

Kind Regards.

Re: Changed from Super Saver to Solar Saver Plans

John-T — Sat, 04 Jun 2022 03:38:03 GMT

This will be marked as solved once it is rectified.

Kind Regards.

Re: Changed from Super Saver to Solar Saver Plans

John-T — Mon, 06 Jun 2022 06:57:50 GMT

Situation still remains unresolved ??

Any Ideas ?

Re: Changed from Super Saver to Solar Saver Plans

John-T — Thu, 09 Jun 2022 10:00:59 GMT

5 days after my last posting situation is yet to be resolved.

Re: Changed from Super Saver to Solar Saver Plans

John-T — Wed, 22 Jun 2022 08:25:34 GMT

Hello @_Mark_

Everything now looks to be resolved bar one minor problem which does not involve accounts.

Thank you kindly for your help it is most appreciated.

Regards John.