topic Re: Downloading PDF not working on both gas and power with current accounts in Energy Accounts & Plans

Downloading PDF not working on both gas and power with current accounts

James5264 — Thu, 31 Jul 2025 06:53:27 GMT

Having a problem downloading both gas and power PDF's. Both time out with no result. Happens on firefox and also Edge

Basil_AGL — Fri, 01 Aug 2025 02:00:14 GMT

Do you use a VPN by any chance?

Thanks, Basil

James5264 — Fri, 01 Aug 2025 02:31:17 GMT

No I don't

Basil_AGL — Fri, 01 Aug 2025 03:25:27 GMT

Thanks for that information - have your tried downloading from Google Chrome?

James5264 — Fri, 01 Aug 2025 07:04:22 GMT

Sorry Chrome has the same time out message

James5264 — Fri, 01 Aug 2025 07:04:39 GMT

Yes Have tried Chrome also. Still get the same time out message

Basil_AGL — Thu, 07 Aug 2025 01:53:55 GMT

Hey @James5264 - I'll send you a direct message to get some details about your account and see if we can get the team to look at it.

Cheers, Basil